Refund policy
Last updated: September 6, 2026
At BayaxeCard, we want every customer to shop with confidence. If you are not satisfied with your purchase, you may request a return under the terms below.
Returns
We accept returns within 30 days of delivery.
To qualify for a return, the item must be:
Unused and undamaged
In its original condition
Returned with the original packaging, when applicable
Returned with all included accessories, certificates, authentication documents, tags, and seals
For trading cards, signed memorabilia, jerseys, and authenticated collectibles, all authentication labels, certificates, protective cases, and seals must remain intact.
Change of Mind Returns
We accept returns if you change your mind about your purchase, provided the item meets our return conditions and the request is made within 30 days of delivery.
There is no restocking fee.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us at:
Please provide your order number and details about the issue. We may request photos to help us review your request.
Eligible damaged, defective, or incorrect items can be returned at no cost to you.
Return Method
Returns are accepted by mail.
Approved returns within the United States include a free prepaid return shipping label.
Return shipping cost: $0
Please contact us before returning an item so we can provide your return instructions and prepaid shipping label.
Return address:
BayaxeCard
10000 N Central Expy, #400
Dallas, TX 75231
United States
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
Approved refunds will be issued to your original payment method.
Refunds are processed within 7 business days after the returned item has been received and inspected.
Your bank or payment provider may require additional time for the refund to appear in your account.
Exchanges
We accept exchanges within 30 days of delivery, provided the item meets our return conditions.
Exchanges are subject to product availability. If a replacement is unavailable, we may issue a refund to the original payment method.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been processed or shipped, it can no longer be cancelled. After delivery, you may request a return according to this policy.
Non-Returnable Conditions
A return may not be accepted if:
The item has been used or damaged after delivery
Original packaging or included accessories are missing
Authentication documents or certificates are missing
Authentication labels, seals, or tamper-evident packaging have been removed or altered
The return request is submitted more than 30 days after delivery
These conditions do not prevent customers from contacting us regarding products that arrived damaged, defective, or incorrect.
Contact Us
For questions about returns, refunds, cancellations, or exchanges, contact us:
BayaxeCard
10000 N Central Expy, #400
Dallas, TX 75231
United States
Email: support@bayaxecard.com
Phone: +1 571-661-2466
Website: https://bayaxecard.com/